Your Privacy Rights
As of January 1, 2004, all commercial businesses in Alberta, including law firms, are required to comply with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the provincial Personal Information Protection Act (“PIPA”). These laws apply in addition to and not in replacement of the provincial Freedom of Information and Protection of Privacy Act (“FOIPP”).
Further, subject to applicable laws, regulations and rules of professional conduct, as members of the Law Society of Alberta, each individual lawyer at Ruttan Bates is responsible for ensuring that all information concerning a client’s business, interests and affairs that is acquired in the course of the professional relationship is kept confidential.
What Is Personal Information?
What Personal Information Do We Collect?
In the course of your use of Ruttan Bates’website, we collect personal information that you submit such as your name, address and any other information that you choose to provide by using the “Contact Us” section or by sending e-mail correspondence to a Ruttan Bates employee via the website.
We may also collect non-personal information, such as the number of times you access our website and the address of a website from which you link directly to ours, in an effort to measure the effectiveness of our website and to help us make improvements.
Why Do We Collect Personal Information?
Generally speaking, Ruttan Bates collects, uses and discloses personal information in order to provide our clients with effective professional legal advice and services. Specific purposes for which we collect, use and disclose your personal information include:
Establishing, maintaining, and concluding our relationship with you, which includes conducting searches to avoid conflicts of interest, issuing invoices,
administering accounts, and collecting and processing payments;
Communicating with third parties involved in the legal services we provide such as opposing parties, parties aligned in interest, other counsel and
professional advisors, experts, witnesses and other similar third parties;
Informing you of services that Ruttan Bates can provide other than those that you have specifically requested; Implementing your instructions; Protecting against errors, negligence, breach of contract, fraud, theft or other illegal activity; Complying with any applicable laws or regulatory requirements; and Any other reasonable purpose to which you consent.
When Do We Disclose Personal Information?
In certain circumstances your personal information may be disclosed by Ruttan Bates:
Ruttan Bates does not sell your personal information to any third party to enable them to market their products and services.
Third Parties on the Internet
The main purpose of the PIPEDA and PIPA legislation is to ensure that businesses such as Ruttan Bates obtain an individual’s consent to collect, use or disclose his or her personal information.
Your consent may be expressly given (either orally electronically or in writing), implied (as a reasonable conclusion from your actions), or deemed (where information is given by you voluntarily or where you do not refuse consent when given a reasonable opportunity to do so). For example, when you retain the services of Ruttan Bates, we will assume that you have provided your consent in relation to all matters reasonably related to the retainer.
Subject to legal and contractual requirements, you may refuse or withdraw your consent at any time by contacting our Privacy Officer and providing reasonable notice. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with the services or information that you requested from Ruttan Bates. Where required by the rules of professional conduct, we will provide you with reasonable assistance in finding other legal services.
Is My Personal Information Secure?
Ruttan Bates is responsible for all personal information in its custody or control, and therefore, we take all reasonable precautions to protect your personal information from loss, unauthorized access, alteration or disclosure. Not only is our office physically secure, but we use technology such as security software, passwords, and firewalls to protect our computers and other office systems.
However, no information can be made 100% secure when transmitted over the Internet and Ruttan Bates does not accept any liability for any loss, misuse, interception or alteration of personal information transmitted to or from us over the Internet by any party.
Updating Your Personal Information
Over the course of our relationship, your personal information may change. It is important that the information we have about you is accurate and current, and you will receive the best possible service from Ruttan Bates if you keep us informed as changes occur. If we have any information about you that you can establish contains an error, let us know and we will take reasonable steps to correct it.
How Can I Access My Personal Information?
Simply contact our Privacy Officer if you wish to review, verify or correct your personal information. Please note that we may require you to put your request in writing depending on the specific request being made. Also, there may be fees associated with your access request but we will provide you with a written estimate of total costs before we begin any work.
Your access request may be denied in certain circumstances such as:
Where required or authorized by applicable laws, regulations and rules of professional conduct; Where the requested information is subject to solicitor client, litigation, or work-product privilege; Where the requested information relates to existing or anticipated legal proceedings against you; When granting your request would unreasonably impact another person's privacy; To protect the rights and property of Ruttan Bates; Where the request is frivolous or vexatious.
Suite 600, Bradie Building
630 – 6th Avenue SW
Calgary, Alberta T2P 0S8
Ph: (403) 237-0025 Fax: (403) 237-0566